[MCO Updates] Free pick up service is available for all Ninja Packs Shipper until further updates. Find out more>

FAQs

About Ninja Packs

What are Ninja Packs?
Ninja Packs are prepaid deliveries, whereby customers can purchase them in advance online, pack their items inside, create shipment order on Ninja Dashboard and drop off at over 4000+ convenient locations. Ninja Packs provide a hassle-free and value-for-money shipping solution for sending parcels within Peninsular Malaysia.




What are the sizes, dimensions and prices of Ninja Packs?
Ninja Packs are available in 4 different sizes (XS, S, M Lite & M) with regular polymailer or you can opt for padded polymailer. 
You may refer to the dimensions and prices for Ninja Packs in the table below. Ninja Packs are available to purchase individually or in the bundle of 5,10 and 20 with the price per piece for bundle of 5 & individual being the same.
Pricing Table
What are the weight limit for each sizes?
All Ninja Packs are "ALL-YOU-CAN-FIT" whereby there are no weight limit so you can fill as much as you like without worrying about exceeding weight limit.

Buy Ninja Packs

Where can I purchase Ninja Packs? 
Ninja Packs are now available both online on our website and Shopee (Ninja Van Malaysia), and offline on selected MBE stores. The selected MBE stores can be found here. Please ensure that number 1 (Send a parcel) is unselected while number 2 (Buy a Ninja Pack) is selected to find the MBE stores available for Ninja Packs offline purchase.

What are the payment methods to purchase Ninja Packs?
We currently accept debit cards, credit cards and selected e-Wallet that is supported by iPay88.

I would like to purchase Ninja Packs, how much do I need to pay for it to be delivered to my doorstep?
Delivery of Ninja Packs to your doorstep is free of charge with orders above RM19!

When will you ship my order?
If you order before 5pm on a working day (Mon-Fri), orders will be shipped on the same day. Orders made after 5pm will be shipped on the next working day.

How long do I have to wait to receive them?
In 1-3 working days upon receiving your payment. 

I accidentally bought the wrong size of Ninja Packs, can I ask for a exchange or refund?
Unfortunately, all Ninja Pack sold are non-refundable and non-exchangeable.

Can I purchase a bundle with different sizes? eg. 3 XS, 2 S and 5 M sized polymailer.
You may purchase individually.

Which areas can Ninja Packs be delivered to?
Ninja Packs can be delivered to all destinations in Peninsular Malaysia except these postal codes:
State
Postal Code
Perak
32300 (Pangkor Island)
Terengganu
21090 (Redang Island)
However, all goods sent using Ninja Pack needs to be dropped off at Ninja points which can be found here. Please identify your nearby drop off point before purchasing Ninja Packs.


Use Ninja Packs

I don't know how to use my Ninja Packs, how do I get started?
Sure thing! To help you get started, please visit our tutorial page here for a step-by-step guide. You'll be set in a couple of minutes, it's that simple!

Do I need to write anything on the Ninja Pack?
In order for the parcel to be delivered by our driver, we will only use the information keyed in during the order creation process on Ninja dashboard. However, we suggest you to write basic information of the recipient on Ninja Pack for ease of you and your recipient’s reference.


Do I need to print out an Airway Bill/Consignment note to use my Ninja Pack?
No, Ninja Packs do not require an airway bill/consignment note. We will only use the QR code on your packs to access the required information for sorting and delivery.


Can I send good outside of Malaysia with Ninja Packs?
No, Ninja Packs can exclusively be used for domestic deliveries within Peninsular Malaysia. If you are looking to ship overseas, feel free to get in touch with our Sales team at my-sales@ninjavan.co.

Do Ninja Packs have an expiry date?
Yes, every Ninja Pack comes with an expiry date. The usage period is typically 12 months from the date of purchase. However, you may extension is acceptable provided that your Ninja Packs are still fit for delivery with the QR code still visible

Ninja Points (Pick up and Drop off)

Can I request to have my parcels picked up by Ninja Van?
Unfortunately, Ninja Packs must be dropped off at one of our Ninja points and the drop off locations can be found here.

Where can I find Ninja Packs drop off locations?
You can drop off Ninja Packs at over 4000+ convenient locations in Peninsular Malaysia. More information on the drop off locations can be found here.

What time would my parcels be picked up from the distribution points?
Parcels that are dropped off before 12pm will be collected on the day itself. Parcels that are dropped off after 12pm will be collected on the next working day.

What if the distribution points or boxes are full?
Unfortunately there is a maximum capacity for every distribution point, please proceed to another distribution point nearest to you to drop off your parcels.

Delivery and Tracking

Which areas can Ninja Packs be delivered to?
Ninja Packs can be delivered to most of the destinations in Peninsular Malaysia except the postcodes that were mentioned above. 

When will my customers receive their parcels?
Parcels will reach your customer anytime between 9am-10pm within 1-3 working days, after pick up from Ninja point.

My recipient wasn't at home to receive his/her parcel. What happens next?
Every Ninja Pack comes with 3 free delivery attempts. If your recipient isn't available to receive your parcel the first time, we will try to deliver the Ninja Pack again 2 more times. Your recipient will be able to instruct our driver to leave the Pack in a safe place by providing a safety code previously sent to your recipient. If the parcel is still undelivered after 3 tries, we will proceed to return the Ninja Pack to you.

What if I have an urgent delivery? Can I request for a next day service?
Unfortunately we only provide standard delivery of 1-3 working days for parcels delivered using Ninja Packs.

How can I track my Ninja Pack?
If you would like to locate your parcel, please visit our tracking page here and key in your tracking ID to find out exactly where your Ninja Pack is. In real-time!

If Ninja Van losses/damaged my parcel, will I be reimbursed?
In the event the contents of a Ninja Pack are lost/damage as a result of Ninja’s poor handling of the Ninja Pack, parties agree that Ninja Van shall be liable for no more than the value of the parcel, or RM200, whichever is lower. Fragile sticker must be labelled on all fragile parcels.


Issues with Ninja Packs

Please consult our Terms and Conditions for further information about Ninja Packs. Please check on the list of Prohibited Items, as well as Packaging Guidelines for Ninja Packs.