About Ninja Packs
Ninja Packs are prepaid deliveries, whereby customers can purchase them in advance online, pack their items inside, create shipment order on Ninja Dashboard and drop off at over 5000+ convenient locations. Ninja Packs provide a hassle-free and value-for-money shipping solution for sending parcels within Peninsular Malaysia.
Buy Ninja Packs
Ninja Packs are now available both online on our website and Shopee (Ninja Van Malaysia), and offline on selected MBE stores. The selected MBE stores can be found here. Please ensure that number 1 (Send a parcel) is unselected while number 2 (Buy a Ninja Pack) is selected to find the MBE stores available for Ninja Packs offline purchase.
What are the payment methods to purchase Ninja Packs?
We currently accept debit cards, credit cards and selected e-Wallet that is supported by iPay88.
Delivery of Ninja Pack to your doorstep is as follow:
RM5 for purchases between RM1 - RM29.99
RM2 for purchases between RM30 - RM99.99
FREE DELIVERY for purchases above RM100
In 1-3 working days upon receiving your payment.
I accidentally bought the wrong size of Ninja Packs, can I ask for a exchange or refund?
Unfortunately, all Ninja Pack sold are non-refundable and non-exchangeable except items purchased is out of stock.
Can I purchase a bundle with different sizes? eg. 3 XS, 2 S and 5 M sized polymailer.
You may purchase individually.
Which areas can Ninja Packs be delivered to?
Ninja Packs can be delivered to all destinations in Peninsular Malaysia except these postal codes:
|32300 (Pangkor Island)
|21090 (Redang Island)
Use Ninja Packs
Sure thing! To help you get started, please visit our tutorial page here for a step-by-step guide. You'll be set in a couple of minutes, it's that simple!
Do I need to print out an Airway Bill/Consignment note to use my Ninja Pack?
No, Ninja Packs do not require an airway bill/consignment note. We will only use the QR code on your packs to access the required information for sorting and delivery.
Can I send good outside of Malaysia with Ninja Packs?
No, Ninja Packs can exclusively be used for domestic deliveries within Peninsular Malaysia. If you are looking to ship overseas, feel free to get in touch with our Sales team at firstname.lastname@example.org.
Do Ninja Packs have an expiry date?
Yes, every Ninja Pack comes with an expiry date. The usage period is typically 12 months from the date of purchase.
Ninja Points (Pick up and Drop off)
Unfortunately, Ninja Packs must be dropped off at one of our Ninja points and the drop off locations can be found here.
Where can I find Ninja Packs drop off locations?
You can drop off Ninja Packs at over 5000+ convenient locations in Peninsular Malaysia. More information on the drop off locations can be found here.
What time would my parcels be picked up from the distribution points?
Parcels that are dropped off before 12pm will be collected on the day itself. Parcels that are dropped off after 12pm will be collected on the next working day.
What if the distribution points or boxes are full?
Unfortunately there is a maximum capacity for every distribution point, please proceed to another distribution point nearest to you to drop off your parcels.
Delivery and Tracking
Ninja Packs can be delivered to most of the destinations in Peninsular Malaysia except the postcodes that were mentioned above.
When will my customers receive their parcels?
Parcels will reach your customer anytime between 9am-10pm within 1-3 working days, after pick up from Ninja point.
Every Ninja Pack comes with 3 free delivery attempts. If your recipient isn't available to receive your parcel the first time, we will try to deliver the Ninja Pack again 2 more times. Your recipient will be able to instruct our driver to leave the Pack in a safe place by providing a safety code previously sent to your recipient. If the parcel is still undelivered after 3 tries, we will proceed to return the Ninja Pack to you.
Unfortunately we only provide standard delivery of 1-3 working days for parcels delivered using Ninja Packs.
In the event the contents of a Ninja Pack are lost/damage as a result of Ninja’s poor handling of the Ninja Pack, parties agree that Ninja Van shall be liable for no more than the value of the parcel, or RM200, whichever is lower. Fragile sticker must be labelled on all fragile parcels.