How to Use Ninja Pack
A step-by-step guide
1) Place an order for a Ninja Pack
Purchase your Ninja Pack online and you should receive your order in 1-3 business days, OR purchase your Ninja Pack offline at selected stores which you can find here (do ensure that you clicked on 'buy a ninja pack option' only).
2) Pack and create a Ninja Pack order
Pack your order using Ninja Pack and create a shipment order on the Ninja Dashboard. Need some help in creating your order? Refer to this Shipment Order Creation Guide.
3) Drop-off or schedule a pickup
Then, all you need to do is drop off at any 4000+ Ninja Points islandwide. Not sure where the closest drop-off point is? Find it now with our drop-off points locator!
Another option is, we're offering free pickup to Ninja Pack shippers until further notice. Schedule a free pickup now!
4) Track your parcel effortlessly
With Ninja Van’s proprietary real-time tracking technology, know where your parcel is, anytime, anywhere! Just visit our tracking page, type in your parcel tracking ID and find out where your parcel is.
5) We'll deliver your Ninja Pack!
Your parcel will be delivered to your recipient's doorstep within 3 business days. If it remains undelivered after 3 delivery attempts, your Ninja Pack will be sent back to your return address.