Packaging Guidelines




Sending parcel

Unsure how to pack your goods before sending them? Here's a quick guide to get you started.
Please pack your valuables according to the guide below to maintain the condition of your items throughout the delivery process.

External packaging

External packaging

All parcels must have external packaging that covers 100% of exposed area. (e.g. carton box, polymailer). Otherwise, please shrink-wrap or bubble-wrap the entire package.

Ninja Packs drop-off points

Fragile items

All fragile items must be labelled with a fragile sticker.

Tracking label

Tracking label

Each parcel must have a unique tracking label.

Internal packaging

Internal packaging

Package should be packed tightly and snugly. If not, please fill up the empty spaces in-between (with paper, packing foam, etc.)

Empty areas

Empty areas

All packaging must be tight and snug. If not, please fill with filling materials. (e.g. styrofoam ball)

Real-time tracking

Clothing

Ensure all pieces of clothing are neatly folded and packed to minimise crumpling or wrinkling during the delivery process.

Electronic device

Electronic devices

Ensure that all electronic devices are powered off, and batteries should be removed from devices if possible.

Irregular package

Irregular package

Place irregular sized items in a large box. Package should be packed tightly and snugly. If not, please fill up the empty spaces in-between. (With paper, packing foam, etc.)

Transport handling

Transport handling

Parcels should be able to withstand normal impact of transport handling. For parcels with sensitive exteriors (e.g. gift boxes),ensure they are shrink or bubble-wrapped and packed in a cardboard box.

Address label

Address label

Ensure that your exterior or packaging does not have any old addresses or tracking labels.

More information

Please note that delivery with Ninja Packs and other Ninja Van delivery services is not available for a list of prohibited items. Additionally, Ninja Van will only be able to deliver within designated serviceable areas. As per our Ninja Packs Terms and Conditions, Ninja Van’s liability for any loss or damage to delivery items using Ninja Packs shall be limited to RM200, inclusive of the cost of the polymailer. Claims are to be submitted to Ninja Van within 30 days of order creation, or 1 week from successful delivery order. Any claims received after this period will not be recognized.


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