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Make Your Customers Happy with Better Delivery Experience

“Customers aren't just buying your product; they are buying the entire experience.”

- Project44

 

When we talk about the buying experience of your customers, we mean everything from the moment they make a purchase to how they interact with customer service up until their product is delivered to them.

In this day and age, good delivery management is critical to the success of your online business.

Because failing to provide seamless delivery service to your customers may result in you losing more customers than retaining them.

Is your business suffering as a result of the poor delivery experience you continue to provide to your customers?

You've arrived at the right place! We've compiled three ways to help you improve your customer delivery experience. So you can keep them happy and, as a result, keep them as loyal customers.



#1. Effective and clear communication.

Credit: Giphy

Your customers' delivery requirements are straightforward; they want complete transparency and clear communication at all delivery points.

They want to know the estimated delivery time for their parcel, as well as access to parcel tracking and delivery status notifications.

It is unavoidable for a common issue, such as late delivery due to overwhelming orders, to occur at times. In this case, sellers must accept responsibility for informing and being honest with their customers.

To communicate with your customer about their order or delivery, use communication channels such as the phone, e-mail, or even social media. Do not keep your customers in the dark because they will eventually find out. Without transparency, you would risk losing potential customers.


#2. Select the best courier service for your business.

Credit: Giphy

Choosing the right courier service is critical for your business to ensure that your products arrive safely to your customers.

There are numerous factors at play that you should consider before hiring a courier service.

Before selecting a courier service, you should look into the services that are available. Determine which courier service is best for your company and whether it can meet your shipping needs as well as the needs of your customers.

  • Is this courier service capable of providing complete coverage for shipments to your customers' locations?
  • Is it appropriate for your company and the product you're shipping?

These are some of the questions you should ask before deciding on a courier service.

You can read more about the factors that can help you decide on the best courier services for your business here, as we have previously covered the subject.



#3. Include a special treat for your customers. 

Credit: Giphy

Unexpected gifts are always the best way to win your customer's heart. Put yourself in the shoes of your customer. Don't you just love it when sellers give you a gift along with your package?


What about doing the same for your customers?

Giving gifts to customers can benefit online sellers. It is regarded as a type of marketing strategy. You can also offer them discounts or coupons to entice them to return to you.

Will it work for your company? If you want solid reviews or testimonials, this could be the best way to ensure that you get the best reviews from your customers.

To make it more personal, include a personalised thank you note to your customers. This should set you apart from your competitors and help you gain lifetime customers!


#4. BONUS: Shipping your products with Ninja Packs.

Time is the essence of everything in the world of eCommerce businesses. You will need an efficient logistic solution to ensure a smooth delivery experience.

That is why you should think about Ninja Packs for your online business as it is the ideal solution for all of your shipping requirements especially if you are new to the business.

Ninja Packs allow you to pack your items and drop them off at any Ninja Point at your leisure.

We guarantee a hassle-free delivery to your customers, so that both you and your customers can benefit from our quick delivery and excellent service!


Get Ninja Packs today!

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Use this code to get RM5 off when you purchase Ninja Packs for the first time!

Promo code: WELCOME



Reference:

Parcel Industry
Project 44