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Buy 1 Get 1 Free New Customers Offer Terms and Conditions

New Customers Offer Terms and Conditions:

  1. This promotion is strictly available for new customers only who have not purchased Ninja Pack before.
  2. New customers apply to those who have not purchased Ninja Pack using the same email, phone number, and delivery address.
  3. If customer who purchase this deal are later found to be our existing customer (customer who have purchase Ninja Pack through our website or Shopee using the same email, phone number and delivery address) WILL NOT receive the free trial pack stated.
  4. Other ongoing promotions/promo codes are not valid with this offer. Please separate your orders if you would like to use other discount codes, otherwise the free Ninja Trial Pack will be forfeited.
  5. All purchases are not refundable.

Ninja Pack Credit Terms and Conditions:

  1. Ninja Pack credit will be credited to customers via email that customers purchased with and therefore, customer MUST provide a contactable email address.
  2.  Ninja Pack credit will be credited to customers in 1-3 working days upon checkout.
  3. Ninja Pack credit issued can be used by customers to purchase any Ninja Pack on our website within next 30 days.
  4. Strictly no extension of the expiry date from the date of issue will be allowed.
  5. Ninja Pack credit is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
  6. Ninja Pack credit issued must be used in full amount in a single transaction or the remaining balance will be voided.
  7. Ninja Pack credit will be credited in the form of code and customers may redeem the Ninja Pack credit in the "Discount Code" during checkout as per example below:
    Checkout page example

Free Ninja Trial Pack Terms and Conditions:

  1. Eligible customers will receive the tracking number of the FREE Trial Pack in 1-3 working days via email.
  2. New customers may purchase more than 1 deal of buy 1 free 1 bundle if customer wish to try all of our Ninja Trial Pack, however, new customers MUST purchase all of the 3 deals in a single checkout. For example: Customer Ryo purchased Ninja Pack deal 1 [Buy 1 Ninja Pack credit worth RM25, get 1 free Ninja Trial Pack (prepaid polymailer) worth RM25] in a single checkout. Customer Ryo is eligible for the buy 1 free 1 promo and will receive both the Ninja Pack credit and the Ninja Trial Pack Then, customer Ryo returned the next day to purchase deal 2 [Buy 1 Ninja Pack credit worth RM32, get 1 free Ninja Trial Pack (Prepaid Box)], customer Ryo is not eligible for the buy 1 free 1 promo anymore unless customer Ryo checkout all of the new customers deal (Deal 1 + Deal 2 + Deal 3) in a single checkout.
  3. Ninja Van reserves the right to alter, extend or terminate the promotion, or amend the terms and condition at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising out of the promotion, the decision of Ninja Van shall be final.
  4. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with the promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.