Issues with the parcel you sent? Here's what you need to do
In Ninja Van, we strive to provide the best shipping service and effective delivery solutions to meet our customers’ shipping needs. However, in our line of services, we conceded that problems and miscommunication do occur. Damaged or lost parcels can happen when they are in transit for delivering.
We take this matter very seriously, and we acknowledge that the issues concerning damaged or lost parcels can cause a frustrating experience for both shipper and receiver.
If you have received complaints from your customers about damaged parcels due to Ninja Van’s poor handling, kindly contact our customer service as we are more than happy to serve you.
For more information, you can visit our FAQ here. Should any issues arise, you can also contact our customer service for more information regarding the claim and other matters.
For shippers, please take note of the list of prohibited items before you want to ship your item via Ninja Pack. It is to avoid the risk of damage as Ninja Van is not responsible for the prohibited item you send.
For any claims, it must be submitted within 30 days of order creation or one week from successful order. If you submit any requests after this period, it will not be recognised.
For claims or other matters concerning Ninja Packs, kindly contact the contact information below:
For quicker assistance
Start a Live Chat here: http://bit.ly/2RwyUBs.